Contact information

Contact Information

We are here to help! If you have any questions about our products, your order, or our policies then please reach out using any of the methods below. Our customer support team will get back to you as soon as possible.

Customer Support Email

For general inquiries, order questions, returns, or product support. Email: tilly@alegrialuxe.co.uk

We aim to respond within 24–48 business hours.

Social Media

Connect with us on social media for updates, new arrivals, and promotions.

Instagram: @alegrialuxe

Facebook: @alegrialuxe

Contact Form

You can also reach us directly through our contact form on the website.

We will follow up via email within 1–2 business days.

Business Hours

Our team is available during the following times:

Monday – Friday: 9 AM – 5 PM, GMT.

Urgent Issues

If your order is missing, damaged or you received the wrong item, please include:

• Your full name

• Order number

• Photos

• A brief description of the issue

This helps us resolve your request more quickly.