Refund policy

Thank you for shopping with Alegria Luxe, we hope you love your new items and are satisfied with your shopping experience. However, if you are not happy with your order then we are happy to help.

Eligibility for Returns

Items must be in its original condition (unused, unwashed and undamaged).

Be returned within 30 days of the delivery date.

Start a Return

Complete the 'Return and Exchange Form' from your order and follow the instructions listed.

Please note, the customer is responsible for return shipping costs.

Refund Approval

Once we have received and inspected the returned items, we will notify you of the approval or rejection of your refund.

Refund Methods

Approved refunds will be issued to your original payment method (may take 3 to 10 business days, depending on your bank), or store credit may be issued upon request.

Partial Refunds

Partial refunds may be granted if:

The items are not in its original condition.

The item is returned after the 30 day return window.

Exchanges

We offer exchanges for wrong sizing, defective or incorrect items.

If you need to exchange an item, please use the return slip in your package and contact us at tilly@alegrialuxe.co.uk within 30 days of the delivery date, so we can arrange a replacement for you.

Damaged or Defective Items

If you receive a defective, damaged or incorrect item then contact us within 10 days of the delivery date. Make sure to include any evidence, along with the order number.

We will replace the item or issue a refund to you.

Non-Returnable Items

Any items marked as "non-refundable" can not be returned and refunded. This will be noted on the product page.

Cancellations

Orders can be cancelled within 1 hour of your purchase, as long as the item has not been shipped.

To request a cancellation, contact tilly@alegrialuxe.co.uk

Contact Us

If you have any questions about the return and refund policy, please contact us:

tilly@alegrialuxe.co.uk